Back to Basics Practices Make Email Marketing A Cinch

Email marketing is a popular practice amongst small business owners for its cost effectiveness and ease of use. In fact, according to this infographic from Backlinko and iconiContent, the return on investment for a successful email marketing campaign is $38 for every $1 spent. So with such high ROI, email marketing should be a no-brainer, right?

While email marketing can be a fantastic tool, the average person is sifting through 88 emails per day. Cutting through all that clutter can be tough, which is why making your message short, simple, and personal will give you the best chance for success. 

Before you send off your next email marketing campaign, have a quick read through these essential tips and make sure you're monitoring your results and making changes along the way. Email marketing can be an incredibly effective tool with the right strategy, consistent measurement and smart analysis. 

NEWS: Marketing Consultancy with Global Experience Touches Down in Bristol, Connecticut

Journey Communications is proud to announce its recent expansion into Connecticut, with Bristol serving as the consultancy’s new local headquarters. The company, which offers marketing services to small and medium-sized businesses, brings an exciting repertoire of lead generation and brand awareness solutions from Los Angeles, California to the Constitution State.

Clients look to Journey to help them tell their brand story and attract more clients through the use of both digital and traditional marketing platforms. The consultancy offers a range of strategy, advertising, marketing, social media, and public relations integrations designed specifically for locally owned and independent businesses. The most popular services that Journey offers are business planning, marketing strategy, social media strategy, content creation, media relations, digital advertising, and influencer communications. The company’s current clients are located in Connecticut as well as New York City, Los Angeles, and Sydney Australia, and vary in industry from health, wellness, and beauty to food and beverage, hospitality, home improvement, real estate, technology, and financial services.

Journey owner, Chelsea O’Donnell, is a Bristol, Connecticut native and often comes back to the city to see family while on business trips to New York. Through word of mouth and recommendations, she found that her personal visits were becoming increasingly peppered with meetings from local business owners looking for advice and assistance with their marketing, social media, and brand positioning.  O’Donnell was inspired by the demand and decided that extending her services to her home state of Connecticut could offer local businesses the opportunity to increase their visibility and potential reach.

“Finding new customers can be difficult, and while online marketing and social media provide small business owners with an infinite number of tools to get their brands in front of people, knowing how to use those tools effectively can be overwhelming,” says O’Donnell. “Our job at Journey is to take our knowledge of these amazing platforms and build a brand story to help our customers reach the people who are looking for the products and services that they provide.”

According to O’Donnell, small businesses are the engine room of the local economy, yet so many don't have the resources to grow the way that they want to. One particular pain point lies in the areas of marketing and social media management. Many small business owners are aware of the new client acquisition tools at their fingertips, but with sales, operations, and staffing nipping at their heels, very few have time to manage a Facebook account, send out regular email newsletters, and keep their website up to date with compelling content. That’s why Journey works directly with small and medium-sized companies to create and implement a marketing plan to attract and retain clients, freeing the business owner up to concentrate on other critical business operations.  

“When a client comes to us for the first time, we start with their business goals in order to get a better understanding of their needs and what we are expected to deliver,” says O’Donnell. “Once we go through the initial discovery session, we develop a plan and execution that gets our clients results on time and on budget. As a small business owner, you can't do it all, and you shouldn't have to. Journey has the resources you need to get your business moving, growing, and performing the way you expect it to.”

Journey Communications is currently accepting new clients in the Central Connecticut area. For more information on the company and its services, visit or call 646-589-2267. The company can also be found on Facebook or LinkedIn.

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About Journey Communications

Journey Communications provides smart, strategic marketing solutions for busy small business owners who are looking to attract more clients and build their brands. With clients in the health, wellness, beauty, food and beverage, hospitality, home improvement, real estate, technology, and financial services industries, Journey helps businesses get noticed through traditional and digital marketing, social media, public relations, events, and integrated creative campaigns.

20 Free (or Cheap!) Marketing Tips to Light Up Your Brand

20? Did you say 20? That's right, we've got a whole lot of inspiration and ideas to help you get your business groove on. So what are you waiting for? Get to it!


What’s the best way to start a business with no marketing budget? Create a suite of branded assets that you own and control. A website, various social media channels, a blog, a podcast, a YouTube channel or video blog, a newsletter or an event series can help you get your product or service out to the world at no, or a relatively low, cost. The key is to pick a few and do them well and regularly. You want to build an audience of dedicated, loyal purchasers, not a massive and passive fan base.


Don't assume people know what your business is all about. Just because you live and breathe it doesn't mean everyone else does. Give your customers, followers and fans a monthly refresher to remind them about who you are and what you do.


Need help finding customers? Make sure YOU are where THEY are. There are a whole slew of online websites and forums connecting small businesses to consumers, from Yelp to Thumbtack to Angie’s List to HomeAdvisor, and let’s not forget Facebook, Google+, Instagram and other social media platforms. Not ready to spend a heap of cash to get started? Many of these services offer the ability to create a free profile, so even if you’re not yet able to maximize the opportunity via advertising, you can still be found and contacted by potential customers. 


Many small business owners want to know how much they should be spending on marketing. There is no hard and fast rule but we like to suggest at least 10% of revenue should go to marketing for established businesses, while start-ups should think about investing upwards of 20% or more. The key is to put your analytics to the test so you can invest more into what’s working and say sayonara to what’s not.


Want to get more online reviews? Ask for them! You probably have tons of satisfied customers who would be happy to write you a testimonial, but guess what? They’re busy! It’s up to you to remind them. After each transaction, send a follow-up email to your customers thanking them for their business and include a link to your Facebook, Yelp or Google page. A simple, “if it’s not too much trouble” can go a long way in helping you build your business.


Every small business owner knows that it’s cheaper and easier to retain customers than to find new ones. So treat your customers like gold and add value in ways they can appreciate. See an article that a customer might be interested in? Give them a heads up. Come across an event you think might be a fit? Send it over. Have an idea that might help a client solve a problem? Offer it up. In a time when good customer service is very hard to find, a simple gesture might just be what keeps you ahead of the competition. 


If you're spending money promoting your business, you need to be clear on what's working and what's not. If you're not technically savvy, implementing a lead form on your website that asks “how did you hear about us?” is probably all you need to learn more about what is and isn’t performing. The way you capture the data doesn’t have to be fancy, it just has to be accurate.


Expand your reach by partnering up with local businesses that offer products and services that are complimentary to yours. Think about the types of companies in your area that are looking for similar clientele and host a meet-up to discuss collaborating on events, social media or PR efforts. You'll get the benefit of expanding your audience, as well as the support from working with other small business owners who have similar goals. 


Too many small business owners forget that their best ambassadors are right under their own roof! Give your employees the opportunity to contribute to the growth of your business by giving them insights into your short and long-term business goals. Lead a brainstorm session to discuss employee ideas that can hit specific targets. Empower your team to share their favorite at-work moments on social media and repost and reward your favorites. Let your experts share their knowledge through short blog posts. Remember, everyone in your organization can be a business builder, but only if you let them.


We all know testimonials and referrals are the best forms of marketing, so why not make the most of yours? Did you get an email or thank you card from a grateful customer? Ask if they mind if you share it with your social media following! Get a great Facebook review? Jazz it up and repost it on your website or other social media channels. When someone is looking for a professional, they want to know the person they’re dealing with is trustworthy and will get the job done. Hearing reviews from your past customers is a great way to gain that trust. So get on it!


As a small business owner, you have a certain expertise that puts you ahead of the general public. So make sure you’re using it! Own a spa? Tell us your top tips on how to keep our skin looking soft and sexy. Have a bakery? Help us learn how to make the perfect cupcake! Is fitness your game? Give us your favorite 15-minute core workout. Customers respond better to being educated than being sold to, so mix your knowledge in with your product pushes and service sells. Your target market will thank you.


How does your website look on your mobile device? More than half of all Internet usage is being consumed on the go, so if your digital storefront isn't mobile-friendly you could be losing valuable customers. Luckily, platforms such as SquareSpace, Wix and Weebly make building a mobile site easy and cost effective. Don’t turn off people who are actively seeking you out, instead, make it easy for them to transact!


Have something new to promote in your business? Don't just leave it to social media to announce the news. Schedule several social posts using different images and content, post to your website, send an email newsletter, write a press release to send to the local paper and blogs, list events in free local calendars, take advantage of Eventbrite and Facebook Events, publish your story on Medium, print some eye-catching postcards or flyers, and share it with any local businesses that you think might want to help promote the news. Creating something new is one thing but making sure you're shouting it from the rooftops is a whole other beast. Have a list of ways to promote your news and make it your routine. It's the best way to get the biggest bang for your buck!


Social media can be daunting if you're constantly worrying about what to post. A simple editorial calendar will help you collect your ideas and organize them into categories to ensure your posts are relevant and exciting. A content calendar will also let you know what kinds of posts are getting the best response. Need help with a template? Let us know!


Thinking about launching a new product? Wondering what name, design and language will appeal to your target demographic? Consider surveying potential customers to find out! Tools such as Survey Monkey will allow you to find your future customers and ask them questions about their preferences and likelihood to purchase. If you're entering a new market or your team is in an opinion deadlock, a simple bit of research might be just what you need to move forward. 


Negative reviews are a reality of being in business. If you get one, the best thing you can do is communicate with the reviewer by offering an apology and working to understand what went wrong. You’re never going to get it 100% perfect all the time, but a willingness to acknowledge a mistake and improve upon it will show your customers that you’re willing to give it your all.


Give your online presence some personality! We live in a world full of perfectly curated communication, which can get really quite boring. Let your business be a reflection of you, rather than being so stuck on the rules. A little experimentation might just uncover a voice that customers relate and respond to.


Social media success is not just about how many followers you have. It's about how many followers you have who engage with you and your business. Would you rather have 1,000 followers who are genuine, prospective customers or 10,000 followers who don't even know what you do? I’d take the first option any day.


Not all great marketing costs a fortune. You can build your brand through a smart mix of traditional marketing (like snail mail or sponsorships), digital marketing (like newsletters and SEO), social media (through a combo of great content and advertising), events (such as speaking engagements or networking) and public relations (like media articles and publishing). Just don't put all your eggs in one basket, make sure you diversify your strategy.


Social media check-ins and tags are gold. Don't ignore them. Make sure you are virtually welcoming your guests and acknowledging them for their patronage. These interactions can be brilliant testimonials for your business if you use them correctly. 

Get a Plan, Stan

Operating a small business is exciting, terrifying and overwhelming all at the same time. As the owner, you’re trying to be everything to everyone – the sales manager, the accountant, the problem solver and the face of your brand. If you’re like most entrepreneurs, you’re probably so busy juggling balls that you’ve sidelined the one thing that’s most important to you, your business and its future. You've forgotten about the plan.

Recently, I sat down with a group of a dozen small business owners who I was working with to establish their business plans. Some were start-ups and others had been operating for 10 plus years, but every one of them was at the session because they realized that they lacked a solid strategy to get them from where they were to where they wanted to be.

Just like any program, admitting you have a problem is the first step, and, in my opinion, not having a business plan is pretty big problem. But the solutions available to entrepreneurs don’t make it any easier. In my experience, the templates you find online are intimidating and ask for information you’ll probably never need, and will spend ages trying to figure out. The financial questions can be confusing, and the demand to have a perfect, concise yet comprehensive vision for your business can be completely overwhelming. Then, if you actually complete the plan (or pay someone else to do it), it ends up sitting in a desk drawer collecting dust because it’s so full of assumptions and high level nonsense that it becomes redundant and all together useless. So why bother?

There is only one reason to write a business plan, and that is to give you, the owner, a roadmap and direction for the future of your business. There are other kinds of business plans, like the ones written for investors that will make or break you depending on if “the money” likes what they see. But the business plan I am talking about is the one written by you for you, where you lay out your vision and the “who, what, when, where, why and how” that will take to get your business to where you want it to be. This kind of business planning isn’t easy, but it shouldn’t be daunting either. It should be exciting, inspiring and it should take you less than a day to complete. 

So where do you start? First, forget about everyone else and start thinking about you as the owner and your vision for your business. If you could write one sentence about where you want to be in three to five years, what would it say? Mine would say that I want to have a marketing company that helps small business owners by providing tools and solutions to help them learn, grow, and ultimately kick butt. How about you?

Your vision doesn’t have to be complicated, but it should touch on why you have chosen the entrepreneurial road less traveled for yourself. Do you want to provide a solution that makes people’s lives easier? Do you want to disrupt the market with something new and innovative? Do you want to spend the rest of your days earning a living by doing something that you love? Whatever it is that sits in your gut and makes you get out of bed every morning; that should be your vision. It should be the reason you made the choice to become a business owner instead of just getting a job.

Once you have your vision, it’s time to hunker down on the financial, internal and people outcomes you need to build on that vision. If the vision is the why, the outcomes are the what. They lay the foundation for your business and what you want to achieve, whether that’s to make $50 million dollars, or create a staff culture that loves your brand with as much passion as you do. The outcomes are the definition of your vision.

Of course, just like any small business owner, you can’t do it all. So once you have solidified your outcomes, you need to pick a few priorities to concentrate on. Once you have a focus, you can start to define some strategies to help you deliver on the outcomes you've prioritized for yourself. A great business plan will also be a practical one, so your strategies should be followed by an action plan that will get you focused on what you need to do to make your long-term vision and short-term goals a reality. 

Just like any big picture planning, sitting down and defining the future for your business can be intimidating. But don’t let fear take the wind out of your sails. Everything you need is already in your head; you just need the right direction, a little bit of focus and a whole lot of passion. 

If you’d like more information about business strategy and our half-day practical planning sessions, get in touch